Frequently Asked Questions

How does the service work?
After you've signed up for one of our services we will be in contact with you usually with in 48 hours. We will then send out your pack on the next service day. From then on we will drop off clean nappies and pick up your dirty nappies every week.

How much is the service?
$35 per week for the 'Rent & Wash - Full Time' service, $25 per week for the 'Rent & Wash - Part Time' service and $20 per week for the 'Wash Mine' service. We also offer some great discounts for pre-purchasing over 6 weeks service.

How many Nappies do I get?
For the 'Rent & Wash - Full Time' service you get 50 nappies per week.
For the 'Rent & Wash - Part Time' service you get 25 nappies per week.

What areas do you deliver to?
Below is a map of the areas we deliver to. If you are not within this area please contact us and we will see what we can do.

What is the washing process?
Separate containers are used for transporting dirty and clean nappies to the customer minimising the risk of cross contamination. When back to the laundry they are rinsed, soaked, washed with an eco-friendly detergent and then double rinsed to ensure all detergents are rinsed out, then the nappies are dried. Our nappies are laundered using commercial grade washers and dryers and are laundered in accordance with AS 4146. 

Will I get the same nappies back each week?
Yes! The set of nappies you start out with are yours for the entire time you are using our service.

What days are the delivery and pick up service?
Our delivery and pick up service day is Monday from 6 am. We ask that you please leave your nappies out  the night before. We recommend setting a reminder/alarm in your phone to help remind you to put your nappies out Sunday night.

How do I use the nappies?
Have a look at our instructions - How to use Adelaide Nappy Service's nappies.
If you are still having issues contact us and we will be able to help.

Who owns the nappies?
The nappies, inserts, wetbags and pail liners for the 'Rent & Wash' services are the property of Adelaide Nappy Service and must be returned once the service is finished. The pail liners for the 'Wash Mine' service are the property of Adelaide Nappy Service and must be returned once the service is finished.

How often should I change my baby's nappy?
We recommend changing your baby's nappy every 2-3 hours during the day.

Aren't cloth nappies bulky?
It's true Modern Cloth Nappies are bulkier than disposables. But they look so cute! And don't worry having a bit of extra padding won't delay them from learning to sit, crawl and walk - We've found that it even helps to cushion their fall when they are learning to walk!

What do I do with the poo?
We supply 100 biodegradable liners in the starter kits. These are to be used in the nappy to catch majority of the poo. You then can flush the liner with the poo down the toilet. Please make sure that there are no solid bits left on the nappy.
If you need more liners please purchase them from here: Biodegradable Liners.
If it is evident that no liner was used and the nappy is extremely soiled we reserve the right to charge an extra cleaning fee.

How much is postage?
Free delivery is offered on all items to all current Nappy Wash Services Customers - We will just pop it in the bag with your next delivery of clean nappies.
For all our other customers postage with in Australia is:
Orders under $10 = $4
Orders $10 - $70 = $8
Orders over $70 = Free shipping
We are currently unable to offer international shipping.

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